iOS App 内购由 Apple 收款，退款申请及最终决定由 Apple 负责。可向客服提供 Apple transaction ID 和大致交易时间，以便核对金币到账状态；不要在公开页面或不安全渠道展示完整交易资料。退款请使用 Apple 官方退款入口。奖励广告未发放奖励时，请说明观看时间和结果。
When contacting support, describe the issue and approximate time, and share only the minimum information needed to investigate it.
Login, registration, passwords and account security
Check your network, account identifier and app version first. Email us if you cannot sign in, do not receive a verification code, suspect account takeover or need account recovery. Support will never ask for your password or verification code.
Messages, groups, push notifications and voice/video calls
Tell us whether the issue affects a direct message or group, whether it is limited to one conversation, and the approximate time. For notifications, check BBchat notification permission in iOS. For calls, check microphone and camera permissions and the network connection.
Maps, location and privacy visibility
Location is used only after you grant permission. Check iOS location permission and the visibility controls in BBchat. Do not include an unnecessary precise home address when reporting a visibility concern.
Gold Coins, App Store purchases, refunds and rewarded ads
Apple collects payment for iOS in-app purchases and makes refund decisions. You may give support the Apple transaction ID and approximate transaction time so we can check coin delivery. Never post complete transaction details on a public page or send them through an insecure channel. Submit refund requests through Apple's official refund page. For a missing rewarded-ad reward, include the approximate viewing time and outcome.
Reports, blocks, harassment and prohibited content
Use the in-app report or block control when available. An email report needs only:
User ID or nickname
Content, conversation or group identifier
Approximate time
Description of the problem
Never send:
Passwords or SMS/email verification codes
JWTs, access tokens or refresh tokens
Device tokens or LiveKit tokens
Complete payment-card details or an Apple ID password
Any other complete login credential
Privacy requests, data access and account deletion
Email bananaworld9988@gmail.com for data access, correction or another privacy request. To delete an account, use the self-service account-deletion page for email verification and final confirmation. Contact support if the account has no verified email or the self-service flow is unavailable.
iOS の App 内課金は Apple が代金を受領し、返金の可否も Apple が決定します。コイン付与の照合には Apple transaction ID とおおよその購入時刻をお知らせいただけます。公開ページや安全でない経路に完全な取引情報を掲載しないでください。返金申請は Apple 公式ページをご利用ください。リワード広告の報酬が反映されない場合は、視聴時刻と結果をお知らせください。